Ameyo Emerge, a cloud based contact centre software built on the award winning platform Ameyo, has migrated to Microsoft Azure to enhance its customer service capabilities. With this, Ameyo, which accounts for a significant market share in the APAC region, is aiming for a dominant position in the rapidly emerging space with its SaaS (Software as a Software) based customer support offering through Ameyo Emerge.
Ameyo Emerge helps businesses improve their customer experience across multiple channels such as voice, e-mail, chat, social media and SMS. Managing and growing these multiple platforms would have required significant investments in both CAPEX and OPEX. By migrating to Microsoft cloud, Ameyo Emerge will not only enable faster deployment but also reduce cost of ownership while enhancing scalability and supervision irrespective of location.
Elaborating on the business benefits, Mr. Bishal Lachhiramka, CEO, Ameyo Emerge said, “We are committed towards enabling our customers with modern capabilities to scale-up and remain competitive in a dynamic business environment. The availability of Ameyo Emerge on Microsoft Azure reiterates our efforts in realizing the same. It will equip us in building a process-driven and technology-driven business model.”
Ameyo’s omni-channel strategy reduces an organization’s customer support budget by up to 30%. Alongside guaranteed uptime on the cloud infrastructure for business continuity, Microsoft Azure will empower Ameyo Emerge to build applications at a faster rate, thus reducing time to market.
Harish Vaidyanathan, Director – Independent Software Vendor Programs, Microsoft India said, “Cloud is enabling businesses across sizes and verticals to increase business growth and create seamless customer experience across channels. With Microsoft Azure, we are happy to provide Ameyo Emerge the hyper-scalability and flexibility required to offer newer, richer, timely and secure experiences, perfectly suited to meet the specific business needs.”
Ameyo has already been successful in strengthening its global presence in the emerging as well as developed markets. The integration of its cloud variant ‘Ameyo Emerge’ with Microsoft Azure will further enhance the organization’s market presence.
Microsoft Azure is an open and flexible cloud platform that enables customers to quickly build, deploy and manage applications across a global network of Microsoft-managed datacentres. The platform today hosts large-scale mission-critical applications for businesses across verticals, with seamless integration with existing infrastructure and financially backed SLAs.
Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Centre Technology in cloud and on-premise, helping brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries orchestrating more than 1 billion interactions each day.
About Microsoft India
Founded in 1975, Microsoft (Nasdaq “MSFT”) Microsoft is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 7,000 employees engaged in sales and marketing, research and development, and customer services & support across 10 Indian cities – Ahmedabad, Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Kochi, Kolkata, Mumbai and Pune.