Honoured for improving customer service technology and improving the customer experience
Company recently received honourable mention in the ‘Gartner Magic Quadrant’ for Contact Center Infrastructure, Worldwide
Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today won the prestigious 2016 ‘Contact Center Technology Award’ from Technology Marketing Corporation (TMC), a globally renowned integrated media company. This is the fifth year in a row that Ameyo has received this award.
This 11th annual Contact Center Technology Award presented by TMC’s premier CUSTOMER magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the Call Center, CRM and Teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
Speaking on this occasion, Bishal Lachhiramka, CEO, Ameyo said, “Ameyo is extremely delighted to be a proud recipient of the 2016 Contact Center Technology Award for the fifth consecutive year. Our constant endeavour towards building innovation and excellence in our daily operational activities has set us apart from the crowd. The award is surely the proof of our commitment and consistency towards maintaining the extraordinary standards of our service levels.”
Commenting on the occasion, Rich Tehrani, CEO, TMC said, “We’re pleased to recognize their achievement. Congratulations to Ameyo for being awarded as 2016 CUSTOMER Contact Center Technology Award. Ameyo has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience.”
Ameyo’s insightful business growth strategies and strong execution infrastructure are the key factors that have led them to receive this prestigious award along with the recent Honorable Mention in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
Ameyo contact center technology is a new generation customer engagement suite which is the only platform built from scratch allowing businesses to innovate and delight their customers. Ameyo, the intuitive and easy to use software is dynamic and highly flexible technology that manages end to end customer interaction with enhanced overall operational efficiency. Ameyo has been a leader in constantly demonstrating a crucial role towards transforming contact centers to customer-Centric platforms by adding new level of dynamics to the customer lifecycle.
Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Centre Technology in cloud and on-premise, helping brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries orchestrating more than 1 billion interactions.