Teleperformance, the leading provider of outsourced omnichannel customer experience management, today announced that its operations in India were awarded the prestigious ‘Excellence in Services’ Award (for a US company in India) by Indo-American Chamber of Commerce (IACC), the apex bi-lateral chamber synergizing Indo-US economic engagement. The Teleperformance India team was presented with the award at the invitation-only 12th Indo-American Corporate Excellence Awards ceremony held in Mumbai on July 14, 2016.
The Excellence in Services category recognizes the best US companies in India that embody the promotion of Indo-US trade, financial excellence, corporate social responsibility, development of human capital and positive impact on the Indian market.Teleperformance India has over a decade ofexperience, innovating customer management practices and uplifting efforts to promote Indo-US bilateral ties. This has culminated in the delivery of superior customer interaction outcomes for its clients and this highly coveted recognition by IACC.
Acknowledging Teleperformance India’s thought leadership in the Services industry, Sunder Advani, President, Indo-American Chamber of Commerce (West India Council) said- “Teleperformance India has won an award for Excellence in Services (U.S. Co. in India). Its efforts and contribution is worthy of mention and has been duly recognized. We would like to congratulate them for raising the bar for excellence in services.”
“This is a great honor for Teleperformance to receive this inaugural award from Indo-American Chamber of Commerce, recognizing us as one of the best companies in the services industry in India. It has illustrated our dedication to provide the highest standards of service for our customers, both internal and external.” –said Sanjay Mehta, Managing Director, Teleperformance India.
“With global consistency in its service processes and technology, Teleperformance India further strengthens its value proposition by standing at leadership position in services category in India. We owe this success to our people who make us who we are and always strive to deliver exceptional customer experience. At the process level, we ensure 80% of our mangers’ working time goes into coaching & developing their immediate team members.” –said MV Prasanth, Executive Vice President Operations, Teleperformance India.
About Indo-American Chamber of Commerce
The Indo-American Chamber of Commerce (IACC), established in 1968, is the apex bi-lateral Chamber synergizing India-US Economic Engagement. It was started by Ambassador Chester Bowles along with the then Industry leaders and visionaries for enhancing US India Economic Engagement. Today IACC has pan India presence representing cross section of US and Indian Industry.
The major objective of IACC is to promote Indo-American business, trade and economic relations. IACC promotes bilateral trade, investment and technology transfer, facilitates business collaborations, joint ventures, marketing tie-ups and strategic alliances through a set of proactive business-oriented initiatives.
About Teleperformance Group
Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11).
The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group’s performance in corporate responsibility.
Symbol: RCF – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP
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